Formerly known as How do I navigate swapboard?
To pick up open shift(s), please review the Rippling Help Center article: Pick up an open shift
Note: When an open shift is available for pickup, you can claim it, and it will be automatically approved as long as it complies with the set parameters, such as not exceeding 6 consecutive working days or going over your hours into overtime, etc.
Splitting Shifts
At this time, Rippling does not offer the split shift function. If you need support with making adjustments to your shift, please email WFM at shiftchange@convorelay.com.
How Do I Cover for another interpreter?
Slack Channel
You can contact other VIs in the swap-vi channel on Slack and see if any interpreters are interested in swapping shifts with you. If your shift needs adjustment, please email shiftchange@ for further support.
Time Sensitive Coverage:
- Time sensitive Splitting shifts: If you are waiting to split a shift or pick up a split shift, you can move forward with working it as long as you have communicated with Shiftchange@ (CC-ing all parties who have agreed to the shifts) You will be able to clock in without a scheduled shift. We can align your shift to your timecards either that same day or the next one.
Frequently Asked Questions:
FAQ #1 - When I take a shift from a VI in a different time zone, do I need to calculate the time difference?
Answer: No, the shift will show up in your default time zone.
FAQ #2 - What do I need to do if I am unable to work my shift?
Answer: You can request a drop shift or request a shift cover. When requesting a shift cover, you will need to assign a swap/cover request to a specific person. You will also be able to assign this request to multiple persons (this will be on a first-come-first-served basis). See Rippling Help Center article on how to request a scheduling shift cover.
If you need additional support with shift adjustments or coverages, please email shiftchange@convorelay.com.
FAQ #3 - What is the purpose of the swap-vi channel in slack now?
Answer: You can announce in the swap-vi channel that you are looking for shifts for a particular day or time. You can also announce that you are looking for someone to cover your shift. If you find someone willing to take it, then you can assign a shift cover request to that person.
FAQ #4 - How do I swap my shifts directly to someone else?
Answer: With Rippling, swapping your shift means you are trading your shift for another person’s shift. See Rippling Help Center article on how to request a scheduling shift swap. Remember, there are no open swaps, you must trade or assign your shift with a specific VI
FAQ #5 - Can OVN Shifts be swapped out?
Answer: OVN shifts can be swapped out, please refer to the Overnight Guidelines article for guidance on procedures.